AI-Powered, Human-Centered Team Transformation at Scale

BY Mary Jones | November 01, 2024

Work norms have shifted rapidly over the past four years. With hybrid work becoming the norm, organizations now face the challenge of engaging all team members while staying aligned with company goals.

At From Day One’s Boston conference, AceUp’s founder and CEO, Will Foussier and chief technology officer, Rohit Begani, spoke in a thought leadership spotlight about “AI-Powered, Human-Centered Team Transformation At Scale.” Amid shifts in work locations, schedules, and efficiencies, some organizations lag in adopting AI—yet it can streamline operations and support flexible teams.

Foussier cited a “connection crisis” affecting hybrid and dispersed teams. Nearly 80% of  employees work on a hybrid model, emphasizing the need to develop strategies for better  team engagement and collaboration, says Foussier. Among those 80%, only 23% expressed  feeling connected to the company. To address this, AceUp focuses on team coaching,  leveraging AI to drive business impact and connect teams to specific OKRs and KPIs.

Begani, left, and Foussier, right, spoke during the thought leadership spotlight

Companies who utilize team coaching benefit from upskilling and reskilling opportunities and  can easily implement virtual team members into the happenings of the company. It is designed  to tailor the coaching to the needs and goals of the business. “The beauty of team coaching is that you can actually bring people together to address a business challenge,” said Foussier. 

AceUp created a way to effectively utilize AI to enhance current coaching sessions for  businesses rather than replace them altogether. They achieve this by focusing on AI-driven team-building methods that reshape how leaders and employees work together. “We have seen that it helps them clearly define a goal which is aligned with their business goal, and help them track the outcomes of team coaching,” Begani said.

Using AceUp’s AI bot Ally, coaching sessions can now help companies detect and analyze  where improvement is needed. Ally joins the call as a normal coaching participant, captures  video, audio, and analyzes that data to discover breakthrough moments.  

“With all of this data, we are able to provide hyper-personalized coaching–and this coaching  is for moments that matter,” Begani said. “These individuals are already going through 

coaching with a human coach, but because we have an understanding of their gaps, there's an  ability for a model to support them on specific needs.” 

Once the data from the team coaching sessions are collected, it is managed in a dashboard  that breaks down the information and reports any discrepancies. Then, the company can  assess and redirect to decide how to change them.  

The future of leadership lies in teams. This idea inspired a team-coaching model that uses AI to collect session data, enabling personalized experiences, tailored goal setting, knowledge retention, and deeper insights into company dynamics. AceUp’s approach shifts from “me” to “we,” from leadership to team-ship, and from manager-as-coach to team-as-coach.

Editor’s note: From Day One thanks our partner, AceUp, for sponsoring this thought leadership spotlight. 

Mary Jones is a freelance writer out of Ohio. Her work is featured in several publications including The Dallas Express, NDash, and The Daily Advocate.

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