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Personalizing Support to Create an Inclusive Culture

Early in her career, Elena Gambon missed out on a promotion due to an oversight. “They turned me down the first time because I neglected to let them know that I speak Spanish,” she said. Not accepting an automatic rejection for something she was qualified for, Elena, the chief growth officer and chief strategy officer for First Stop Health, took a proactive approach to secure the role. This experience not only shaped her commitment to creating an inclusive workplace but also influenced her approach to patient care.“It was a really formative moment in my career and helped me shape not only how I think about creating an inclusive workplace for my employees, but also how I think about crafting a patient care engine that's clinically competent and focused on the needs of the individual,” said Gambon.Elena Gambon and a panel of other leaders spoke in a From Day One Dallas panel session titled “Personalizing Support to Create an Inclusive Culture” moderated by D CEO Magazine’s editor, Christine Perez. The session covered the transformative power of inclusion and support in both personal and professional growth. The leaders shared narratives about moments that could have gone very differently without the use of inclusive hiring practices, mentorship, advocacy, or sponsorship.Dr. Harpreet Nagra, the senior director of clinical oversight at Supportiv, was the first in her family to go to graduate school. A doctorate degree felt daunting enough and being a first-generation person of color made everything feel even more overwhelming. “I was not sure exactly what the academic path looked like, if I was going to become a doctor or not.” At a crossroads, she shared her concerns with her professor who was also a person of color. Understanding what she was feeling, he guided her to find her passion and to go for it one step at a time. Dr. Nagra was encouraged to aim higher and believe in her potential. This moment between a student and professor instilled a confidence that motivated her to pursue her ambitions.Shenece Johns, the head of inclusion and diversity at JCPenney was once denied a mid-level promotion due to the hiring team’s lack of familiarity with her work. She was advised to wait a year and try again after working at the company for more time.Behind the scenes and unbeknownst to Johns, a colleague believed in Johns so much that he was willing to go out on a limb for her because he knew her work ethic and performance. “The partner went into the room [and said,] ‘Shenece deserves a promotion; I think she should get promoted. And here's why’” “It’s an important point for women and people of color, particularly black women, to have someone, a white man, to go in the room and say she deserved this promotion, I'm going to take a risk on her,” said Johns.The panelists shared personal examples of the power of feeling supported during the Dallas panel session (photo by Steve Bither for From Day One)Rudy Rodriguez the executive vice president and chief legal and human resources officer for CEC Entertainment credits the trajectory of his career to the long-standing mentorship of a respected peer. This mentor encouraged him to step way outside of his comfort zone and apply for a significant position at American Airlines. He felt that the position was a stretch and doubted himself.With the support of his mentor, Rudy applied and the experience shaped his professional path going forward. “Laura told me I could do the job before I knew I could do the job. And that gave me the confidence to apply and to feel confident in suggesting that I should be taken on for that position. It really turned my life around when I had somebody who believed in me like that,” he said.During the winter of 2022, Southwest Airlines experienced an unprecedented number of grounded flights due to a freeze affecting much of the Southeast and East coasts. Juan Suarez, Southwest’s vice president of diversity, equity & inclusion, was featured on a national news channel story, being personally blamed for all that was happening. The attitude of many was that sometimes that is just the job.Over the weekend, people reached out to Suarez offering empathy and support. “I did have some colleagues reach out to me on the weekend. Just to say, ‘Hey, how are you? Are you okay? What can I do for you?’” Juan said. Small gestures add up to big support.  “I’ve not been in this situation before, but exhibiting empathy, just in that little moment gives me a feeling of inclusion, which is so very important when we're talking about this topic. And so, it's a little thing. And I think it's important because sometimes the little things really do matter” he said.The panelists agreed that these stand-out moments helped drive the work they do today. Each of these moments shaped their perspectives and fueled their commitment to creating inclusive environments. These leaders have embraced the transformative power of inclusion and support, and they now strive to empower others, whether through inclusive hiring practices, mentorship, advocacy, or sponsorship.Sybil Fitzpatrick is a Dallas-based freelance writer, passionate about storytelling, evangelizing products and ideas, and leadership principles.

Sybil Fitzpatrick | July 11, 2023

The Making of a Master Builder of a Strong Company Culture

A corporation’s culture can be challenging to define, let alone build. Kelly Ann Doherty, the chief administrative officer of the home-loan provider Mr. Cooper Group, takes an architectural approach that has helped earn the company a reputation as a Great Place to Work.Doherty’s own career trajectory is a case study on how a company leader can learn how to successfully communicate the beliefs and behaviors that guide the actions of individuals as well as the company as a whole. Doherty traces her growing mastery to her attendance in 2018 at The Fellowship, a four-day master class in organizational culture for HR leaders in Santa Fe, N.M. Doherty was always passionate about building her career around people, and knew that communicating culture was part of her role as Mr. Cooper Group’s chief communications officer. However, it wasn’t until she attended The Fellowship that she saw what a career in building culture could look like. She realized that it wasn’t just her responsibility to communicate culture, but she could design and build the culture Mr. Cooper’s workforce and leadership were longing for.“People in organizations across the world are focused on building customer-journey maps. For the first time at The Fellowship, I saw a way to build a culture blueprint for our team members, and I knew I wanted to lead our culture efforts. Our culture blueprint has not only dramatically impacted our team member experience, but has directly translated into the way we care for customers,” Doherty said.Her company’s CEO, Jay Bray, had endorsed her attendance at The Fellowship and was eager to hear what she learned upon her return from Santa Fe. However, Bray never imagined what she would come back with. Doherty had put together a full presentation, complete with the culture blueprint from The Fellowship, along with the ways that she thought their organizational culture could change for the better. Within six months of that conversation, she was promoted to chief people and communications officer.“I’m so grateful for Jay’s belief in me. While human resources wasn’t in my background, he put his faith in me because he knew I wanted to put our people first,” Doherty recalled. “At The Fellowship, I realized HR is not just about the process and the policy. More than anything, the HR team are the champions of culture. Now, I’m responsible for caring for team members in the same way our customer-care representatives are responsible for our customers. I want everyone who works in a people-focused or communications role to know that they can and should be cheerleaders for their organization’s cheerleaders, champions for their organization’s champions, and challengers to their organization’s challengers,” she said.Kelly Ann Doherty, chief administrative officer of Mr. Cooper Group, at The Fellowship gathering with a colleague, top, and in a photo courtesy of Mr. Cooper GroupThe proof of Kelly Ann and her team’s work is in the results. Mr. Cooper Group has now been named a Great Place to Work four years in a row, has seen a 14-point increase in their Great Place To Work survey scores, and was most recently named a Best Workplace in Texas by Fortune magazine and included on Forbes’ Best Employers for Women list.In 2021, Doherty was named the company’s chief administrative officer. “Kelly Ann has a natural ability to bring teams and people together to drive change and propel our culture forward,” stated Bray in making the announcement. “She and her team have made tremendous improvements in our team member experience as they have focused on putting people first, and in her new role, she will work to ensure we continue to infuse our culture and brand into everything we do to truly delight our customers and team members as we strive to be the best in our industry.”For corporate leaders looking to emulate her approach, Doherty recommends a step-by-step approach. “Culture can sometimes feel so big it’s hard to wrap your arms around it, but you don’t have to do everything at once. Ask your people what they want, and start by attacking the areas that will have a high impact at a low cost to your organization,” said Doherty, who will join The Fellowship again this year to serve as host and emcee. “What is different about The Fellowship is how action-oriented the programming is. You won’t just walk away feeling good. This is an experience that gives you a plan to turn what you learn into meaningful change for your organization.”The event, which will take place Nov. 6-9 at the Four Seasons Rancho Encantado in Santa Fe, will feature a host of guest speakers including Cynt Marshall, CEO of the Dallas Mavericks NBA team; Nawal Fakhoury, director of employee experience at LinkedIn; Ginger Hardage, founder of The Fellowship and former SVP of culture and communication at Southwest Airlines; and David Salyers, the original Chick-fil-A marketing executive and pioneer. To find out more about The Fellowship and register to attend, you can visit the organization’s website here. Editor’s note: From Day One thanks our partner, The Fellowship, which previously published a version of this story.

the Editors | July 10, 2023

The Evolution of Employee Recognition and Rewards: Trends and Best Practices

In 1907, the Ford Motor Company had a 700% attrition rate on its assembly line. Henry Ford decided to reward people who stayed for one, two, and five years, creating the first employee recognition format. Over 120 years later, this is what most companies are still doing today. Longevity isn’t an accurate or productive measurement of true employee engagement. In fact, “94% of organizations have employee recognition and rewards programs, yet only one-third of those are effective,” according to Merrily McGugan the vice president of brand and communications at WorkTango.What does it mean to have an effective rewards and recognition program? We all work harder when we know we’re appreciated, morale is also better and people tend to stay longer. “Companies that excel at employee recognition are 12x more likely to generate strong business results than their peers who are not doing it,” said McGugan during her thought leadership spotlight session at From Day One’s Austin conference in June. What are some best practices companies can easily implement? McGugan offers these seven ideas.Create a Culture of Recognition–Not a Single EventHave you ever worked tirelessly for years just to receive a plaque and a round of applause? It can feel like way too little too late. People don’t work in years, it’s more like sprints based on project completion. Creating a culture of recognition means publicly appreciating work well done as it’s happening. “Always on recognition” as McGugan calls it rewards employees for amplifying company values and behaviors and emphasizes peer-to-peer recognition.Decouple Recognition and RewardsWhile recognition and rewards are more powerful together, in today’s hybrid and remote work world people need connection. Recognition can also mean allowing people to share a few fun moments, do some icebreakers, and check in to address any challenges.Enable Recognition Into the Flow of WorkRecognizing someone via company wide email can feel outdated. Using Teams, Zoom, Slack, or any tool you use daily that integrates right into the systems employees are already using is much more effective, interactive, and valuable. Everyone can see it, comment, high-five and celebrate that person motivating others to do their best work in hopes they’ll be the next one cheered on.Give Real Rewards on The Employees' TimelineA points-based system with a platform where employees can pick out what they really want can be incredibly rewarding. An online catalog offers lots of choices on demand. McGugan shared how one employee renovated their bathroom with redeemed points while another saved up points to go visit their brother. When employees earn points for meeting tough deadlines, completing training, peer recognition, and more, it’s not just motivating. The productivity also helps support the organization financially. “It's really difficult to keep track of all the different years of service programs, ad hoc rewards, perks, and gift cards. Consolidating an annual budget into a slew of points, bringing all the programs together, and divvying them up among employees once a quarter has saved companies 20 to 30% on their rewards budget,” said McGugan.Active Leadership and ParticipationRecognition and rewards programs are meant for building culture, engaging folks, and building connections between the whole organization. If your executives don't participate, your program won’t succeed. What gets recognized gets repeated. When executives recognize an employee who's gone above and beyond, other employees will follow in their footsteps. Conversely, “When managers were not engaged in the platform, and they didn't log in and give recognitions, 91% of their direct reports were inactive or very rarely active. The managers set the tone.”Publicize and Amplify RecognitionsFor employees in warehouses or manufacturing plants who aren't working from desks or conventional office spaces, you can install screens with employee recognition to publicize their contributions. Executives, managers, and peers can also give praise and appreciation to their teams for work well done and spur more positivity.Create a Holistic Rewards StrategyA holistic rewards strategy means that recognition is given for exemplifying values, key behaviors, and reaching milestones. It also means that rewards are meaningful, offer choice, and are on-demand. And that incentives are provided for key areas the business wants to work on like improving customer service ratings or reducing sick days. “One of our customers got 70% of employees in the first couple of days, and ultimately 99% of employees to complete very long trainings in two weeks,” by offering points as an incentive, said McGugan.Remember that recognition creates connection and it’s mostly about being seen, heard, and appreciated. While letting employees choose their own gifts may seem impersonal, earning points to pick out what they really want is not only motivational, it may make a tough work week a whole lot better.Editor's note: From Day One thanks our partner, WorkTango, for sponsoring this thought leadership spotlight. Gail Gonzales is a writer, brand strategist, and designer based in Austin, Texas. Her boutique agency, Evolve Your Brand, helps business owners who care about the positive evolution of people or the planet amplify their message.

Gail Gonzales | July 07, 2023

The Supreme Court and the Diversity Backlash: How Employers Can Respond Now

The backlash against diversity, equity, and inclusion (DEI) in corporate America is now in full swing. Conservative politicians have turned DEI programs into a campaign issue under the banner of anti-wokeness, with an increasing number of red-state legislatures seeking to ban DEI efforts altogether. Consumer boycotts have shaken name brands. Many corporate DEI budgets have been cut in the name of austerity, while surveys of employee sentiment show a rising tide of “diversity fatigue.” Many DEI leaders, who were given a mandate to help corporations “do better” in the realm of racial justice after the murder of George Floyd three years ago, have grown dispirited in their roles. In this environment, the U.S. Supreme Court’s 6-3 decision on June 27 striking down affirmative action as unconstitutional in higher education came as another blow to advocates of DEI efforts to make the U.S. a more equitable country. With the addition of three conservative justices by President Trump, the court’s action was widely anticipated by the academic community. But it was not only universities that were gearing up for the ruling. The business community was also expecting such a ruling; an impassioned friend-of-the court brief was filed by dozens of major technology, finance, and health care companies who support DEI efforts. Ranging from American Express to Walgreens, they pleaded with the high court not to come to the result that the majority ultimately did, because the named companies rely on “racially and ethnic diverse student bodies” to find their future workers.It is certain that there will be major workplace ramifications from the affirmative-action decision, even though that case applied to higher education rather than in the business world. (College admissions are governed by Title VI of the Civil Rights Act of 1964, whereas private employment is covered by Title VII.) Immediate questions arose in many workplaces about the consequences of the court’s ruling. Will DEI programs now be weakened or banned? Can race still be considered in employment decisions? And will an activist Supreme Court look for a suitable case in which to extend its controversial educational dictates to the workplace?Though the answers to those questions are not entirely clear at this point, legal and HR experts advise advocates of DEI to be proactive. Here are five essential steps that corporate leaders can take in this new, post-affirmative action world:Remind Stakeholders Why DEI Is Beneficial to EmployersThe corporate rationale for DEI has been twofold: not only is it morally right, but it brings benefits to corporate culture and the bottom line. “Study after study demonstrates that, across organizations, diversity enhances critical thinking, creativity and collaboration, as well as productivity, profitability and performance,” wrote Ford Foundation CEO Darren Walker last week in the New York Times. “It is a national tragedy that diversity is now a contested issue rather than a common interest.” Make Sure Your DEI Programs Aren’t in Conflict With Current LawsIt’s definitely time to review your current DEI framework in consultation with your legal team and employment-law experts. “Be sure your policies and programs don’t unintentionally run afoul of anti-discrimination laws and recognize that quotas and preferences–as well as perceived unfairness–can create legal problems,” advises the Fisher Phillips law firm. “You should also review your employee handbook and other written policies to ensure they are up to date, aligned with your goals, and legally sound.” New York University legal experts Kenji Yoshino and David Glasgow, authors of a new book on how to talk about DEI in the workplace, offer easy-to-follow instructions for a “self-audit” of current DEI initiatives to avoid unwanted legal exposure. They suggest using codes to sort programs as red (high risk), yellow (medium risk), and green (low risk). But they discourage making knee-jerk semantic changes to terms like DEI or diversity: “We think it is unnecessary to revamp the language in this field. Although the court held that the universities’ interests in achieving a diverse student body did not justify a race-conscious admissions policy, companies are still allowed to strive for a diverse workforce.” Take Prudent Steps to Avoid the Possibility of a Reverse Discrimination LawsuitThe number of corporate DEI programs surged after the 2020 murder of George Floyd and the social-justice movement that followed. The result has been a fierce legal backlash, with conservative politicians, right-wing activists, and red-state legislators working strenuously to challenge them. In the wake of the Supreme Court’s new ruling, this trend is expected to intensify. Andrew Turnbull, a partner at the Morrison Foerster law firm who represents companies in labor and employment litigation, told Axios, “When people hear affirmative action has been overruled, they may say, ‘Well, why is my company still doing diversity programs?” The decision is also expected to embolden conservative activists. Will Hild, the executive director of Consumers’ Research, a right-wing advocacy group, told the Washington Post that the ruling “will put the wind in the sails of groups like ours, who want to get the woke, racially based hiring and promotion schemes out of corporate America.” America First Legal, a group headed by former Trump adviser Stephen Miller, has recently filed complaints with the Equal Employment Opportunity Commission (EEOC), asking it to investigate corporate diversity and hiring practices at major companies such as McDonald’s and Unilever. And in June, a federal jury in New Jersey ordered Starbucks to pay a white former manager $25.6 million, finding that she had been fired became of reverse discrimination.Although reverse-discrimination cases are not a new phenomenon, the potential risk of these claims may be increased by the Court’s shift in position, as well as the political ferment. Employers now should educate themselves about state legislation targeted at restricting DEI initiatives, as in Florida and Texas and brace themselves for possible challenges. This is an area that may well benefit from a lawyer’s trained eye. Alvin B. Tillery, Jr., director of the Center for Study of Diversity and Democracy, cautions against overreacting. Tillery told the New York Times, “I do worry about corporate counsels who see their main job as keeping organizations from getting sued—I do worry about hyper-compliance.”Explore New Ways of Growing Your Job Candidate PoolCorporate America has become dependent on higher education to provide a pool of job-ready, diverse candidates. That flow is certain to be stanched in the future by the court’s affirmative-action decision. “I don’t believe that there’s a dispute that university demographics will become more homogenous and less diverse,” said Janine Yancey, founder and CEO of Emtrain, an inclusion-and-belonging consultancy. This will lead to “a smaller talent pipeline,” she told From Day One. It has measurably occurred already in the nine states that have banned race-conscious affirmative action policies, generally through ballot initiatives.This has been particularly true in Michigan and California. After California voters enacted a ban on affirmative action in 1996, the number of Black students at the elite University of California campuses in Berkeley and Los Angeles plummeted. Likewise, since Michigan voters ended affirmative action in 2006, the number of Black students at the University of Michigan has dropped dramatically.Employers will need to cast a wider net now to secure a diverse workforce. Rhonda V. Sharpe, the founder and president of a think tank on equity, the Women’s Institute for Science, Equity, and Race, sees a silver lining to such a result. Said Sharpe, “I will not shed a tear for affirmative action but will rejoice in the possibilities for Historically Black Colleges … and Hispanic Serving Institutions.”  In fact, the impact of affirmative action was mostly in elite universities. “The majority of Black and Hispanic students attend universities that accept more than three-quarters of their applicants,” wrote academics Richard Arum and Mitchell L. Stevens in the New York Times. “The current opportunity to bring racial equity to American higher education lies in a collective re-commitment to the quality and success of more accessible institutions.” Many DEI experts recommend that corporate HR leaders look even further upstream, investing in programs to develop underserved youth long before they make a decision about higher education. Put More Stress on Employee RetentionWith a less diverse candidate pool, experts see more problems retaining a racially or ethnically representative workforce. “No one wants to work in an environment where they are ‘the only,’” Janice Gassam Asure, the founder of BWG Business Solutions, a consultancy designed to help organizations create more inclusive environments, wrote in Forbes. She warns that the affirmative-action decision “will not only make it more challenging to retain the employees you already have, but it will likely be more difficult to attract new talent from underrepresented communities.”It is important to pay close attention to employee sentiment in the immediate aftermath of the affirmative action decision. Y-Vonne Hutchinson, the CEO of ReadySet, a DEI consulting and strategy firm, asserts that some employees may be unsettled by this decision: “Your employees, particularly those from historically marginalized backgrounds, may be experiencing anxiety, stress, sadness, fear, and disappointment right now. They may be struggling to process what this all means–for them, and their families.” Hutchinson urges companies to both “provide space” for those employees and provide support such as employment resource groups (ERGs) or extra mental health resources.Stalwarts like Iesha Berry, chief diversity and engagement officer and head of people experience at DocuSign, have no intention of giving in to the current political pressure against DEI. “It doesn’t change our focus,” said told the Wall Street Journal. Diversity is “not a stand-alone, and it’s not something that is the flavor of the day, but critically important to the business and the business success.” Andrea Sachs, a graduate of the University of Michigan Law School, began her career as a lawyer in Washington, D.C., at the National Labor Relations Board, then spent nearly 30 years in New York City as a reporter at Time magazine. She is currently the editor of The Insider, a weekly digital publication.

Andrea Sachs | July 05, 2023

How Employers Are Making Family-Building Benefits More Inclusive

Now that employers are more cognizant of the myriad ways families look and operate, and of many ways one might add children to a family, they’re removing barriers to access reproductive health care benefits and providing multiple pathways to family-building. An example of one such barrier: “Historically speaking, women would require a diagnosis of infertility to receive access to artificial insemination in vitro fertilization, if it was covered,” said Serafina Miller, senior principal consultant with the health practice at Mercer, the employee-benefits consultancy.The relationship in such situations, however, are changing. “It becomes more of a partnership between the employee or their covered dependent and the endocrinologist or the attending physician and the specialists,” Miller said.In a webinar titled “Why Family-Building Benefits Are a Critical Business Need–And How to Design the Right Program for You,” Miller spoke with Liz Pittinger, head of global customer success at family-health benefits provider Stork Club. The two talked about the most popular and innovative additions to health care packages that support the needs of diverse workforces.“It’s good business to have more inclusive environments,” said Pittinger. As employers work  harder to make benefits packages that attract and retain talent, reproductive health benefits are getting a special focus.Companies expanding their slate of benefits for the first time generally start by adding coverage for in vitro fertilization, or IVF, said Miller, sharing the results of a 2022 Mercer survey. For several decades, about 20% of companies with more than 500 employees covered IVF, but in the last few years, that share has increased. As of 2022, 43% of large employers offer IVF, according to Mercer’s results.Further, Miller noted a change in the way employers contribute financially. Where they once designated dollar limits on services like IVF, companies are now moving to cycle-based coverage, in which employees are covered at 100% for a specific number of in vitro cycles. The goal is to make it possible for more people to use the benefit without worrying about the cost.In addition to family-building benefits, packages now feature broader reproductive-care measures, like menopause care that includes referrals to endocrinologists and OB-GYN practitioners who specialize in its effects. “Companies that have senior women in senior leadership are more profitable than those that don’t,” said Pittinger. “But if they’re leaving because they can’t manage the symptoms of menopause, then do you really have an inclusive environment or an inclusive benefits program?”Emily McCrary-Ruiz-Esparza moderated the discussion among Liz Pittinger of Stork Club and Serafina Miller of Mercer (photo by From Day One)Men’s reproductive health concerns are getting more attention too. They’re becoming “more active participants” in their own reproductive care, Miller noted. Not only are men exploring options like sperm freezing, they’re also interested in long-term hormonal health and showing up more in the family-building process. Pittinger’s company gets behind this too: Whenever a covered employee joins Stork Club, they’re encouraged to invite their partner.Start-to-finish reproductive benefits packages include mental health care that works in tandem with the family-building process. “Especially if they’re undergoing a fertility or family journey, whether it’s adoption or surrogacy, it creates added stress,” said Miller.Inclusive care must also consider location, which can be a problem for those outside of major metropolitan areas. “As more employers move to hybrid or even remote-first work, there’s a recognition that there’s a greater need for more access,” Miller said. “Most fertility providers are going to be huddled in major cities if we’re thinking about [intrauterine insemination] and IVF treatment.” To make such care available to all, employers are adding travel and lodging stipends. Perhaps one of the most important elements of inclusive family-building benefits is culturally competent care, said Miller. That is, access to providers who are understanding of the needs of marginalized groups, perhaps even belonging to those groups as well. “Whether it’s supporting someone who’s in the LGBTQIA+ community, or who’s a Black woman or a Latina woman, where the providers align with the patient base they’re supporting, where there’s aligned experiences, we know that that improves health outcomes.”Editor’s note: From Day One thanks our partner, Stork Club, who sponsored this webinar.Emily McCrary-Ruiz-Esparza is a freelance journalist and From Day One contributing editor who writes about work, the job market, and women’s experiences in the workplace. Her work has appeared in The Washington Post, Quartz at Work, Fast Company, Digiday’s Worklife, and Food Technology, among others.

Emily McCrary-Ruiz-Esparza | July 04, 2023

Finding Purpose: What Older Workers Say They Want in a Job

The number of older workers is growing, prompting a closer look at what job characteristics are important to members of this experienced talent pool when they consider whether to accept a new position. Over the next decade, three in 10 Americans ages 65 to 74 are projected to be in the workforce, up from 26% of that age group in 2021, according to the Bureau of Labor Statistics.“Gains in longevity mean that our younger workers are looking at extended careers, and that the five-generation workforce is likely going to be the norm moving forward,” Heather Tinsley-Fix, a senior advisor for financial resilience at AARP, said in a presentation at From Day One’s June virtual conference.To learn more about the employment concerns and priorities of an older demographic, AARP conducted a study of 2,000 U.S. workers ages 40 and up. For the vast majority of these workers, it turns out, a job means more than just a paycheck. The research found that work is very much a part of a person's identity, said AARP senior research advisor Lona Choi-Allum. An overwhelming majority of the survey’s respondents, 90%, said a job must offer meaningful work before they would accept the position.“Older workers see their jobs as part of who they are. A majority of older workers seek employment with meaning,” Choi-Allum told the conference, titled “Expanding the Way We Think About Diversity, Equity, and Inclusion.”At the same time, workers are seeking jobs with flexibility. One-third of those polled said the pandemic made them realize the importance of work-life balance. “The pandemic really made people take pause, and really think about how work fits into their life, including re-evaluating their personal goals and retirement plans,” Choi-Allum said.This shift in attitude is most pronounced among workers in their 40s, with members of the group often serving as caregivers for children, aging parents, or a partner or spouse. “They're more likely to consciously slow down their life, and also take time to relax and figure out ways that they can reduce their stress at work,” Choi-Allum said. A sizable portion of this “sandwich generation,” 41%, who were caring for family members, reported feeling burned out.Nearly all older workers (88%) demand an easy commute before accepting a job, and 79% want flexibility in their work arrangements, the survey found. A majority (72%) of those age 40 to 49 want the ability to work from home at least some of the time, with 62% saying they want to be able to work remotely all the time. In the 50-and-up age group, 64% said they wanted to work from home sometimes, and nearly half (49%) wanted to work from home all the time.During the pandemic, many people worked from home for nearly three years, and they got used to that, observed Choi-Allum. “They realized how much they enjoyed it,” she noted. “It allowed them to do things like caregiving, in some situations. And it strikes me that that's not very different from younger generations in the workforce. Everybody really values that flexibility.”Money Still MattersDespite the growing importance of meaningful work and work-life balance, financial requirements such as job stability and competitive pay are still top considerations for accepting a new position, Choi-Allum said. Job stability was a “must-have” for 88% of older workers in the survey, while 87% cited competitive pay as a requirement.Older workers also want to grow professionally. The survey showed that 86% wanted the opportunity to learn something new, and 89% said being able to apply their skills and talents was a top job priority.Lona Choi-Allum and Heather Tinsley-Fix of AARP led the virtual thought leadership spotlight (photo by From Day One)Among the one in 10 people looking to return to the workforce from retirement, the main reason was because they needed the money, AARP found. “With the economy the way it is, and inflation, people are realizing that they did not have as much saved up as they thought they did,” Choi-Allum said. Retirees looking for work also said they enjoyed working, and it made them feel useful.Age Discrimination PersistsStill, some older workers report feeling held back or treated differently at work because of their age, the survey found. A majority believe that age discrimination persists in the workplace today, with 64% saying they've seen or experienced it on the job, Choi-Allum said. About one in seven workers report that they resigned from their job in the past five years, and topping the list of reasons for leaving was lack of appreciation by co-workers or management, she said.Nearly all workers agree that respect, inclusion and acceptance are central to fostering a positive work culture and their decision to accept a new job. “Older workers want a workplace that holds people accountable for their actions, where age does not limit their ability to work, that has good values and is free from discrimination,” Choi-Allum said.Editor’s note: AARP, who sponsored this webinar, has partnered with MindEdge Learning to create a skills-building platform for employers to upskill their employees regardless of age. The course catalog includes a range of high-demand skills as well as durable soft skills to enhance productivity and contribute to the growth of your workforce and company. If you’re interested in signing up or just hearing more about these courses, add your name to the Google form here.Susan Kelly is a business journalist based in Chicago.

Susan Kelly | July 04, 2023

Why Career Growth Is a Mutual Benefit for Both Workers and Employers

Who has an interest in a worker’s career growth? Turns out, everyone involved. Workers want to make sure their future roles are satisfying and rewarding. Employers, for their part, want to make sure that workers will have the right skills for future competitive demands. According to a Pew Research survey, 63% of people who left jobs in 2021 cited a lack of advancement opportunities as a reason for leaving.“We spend a lot of time and energy focusing on what an employee really wants,” said Joji Gill, VP of HR at Applied Materials, which provides key ingredients for the semiconductor industry. “We realized, as our demographics have changed, that we actually did not understand–and we were making assumptions of what an employee wanted in terms of their career growth.”Gill’s team learned to enable supervisors as career coaches for their workers. “In the end, we think an employee really owns their careers,” Gill said, “but we facilitate it for them through their managers and through the opportunities we provide in terms of roles that are available, but also in terms of learning and development.” How can companies meet business needs, as well as the needs of their people, while boosting productivity, retention, and general happiness in the workplace? Dan Ashley, anchor and reporter for ABC7 KGO-TV Bay Area, asked HR leaders how they’re facing the challenge in a panel titled, “How Career Growth Can Be a Part of Employee Experience from the Beginning,” part of From Day One’s recent San Francisco conference.The disruptions of the pandemic, and new attitudes about work, have inspired employees to be more demanding when it comes to opportunity. “There’s a shift from this mindset of ‘What can I do for the company?’ to ‘What can the company do for me?’” said Sid Prashar, director of executive recruiting for global functions at Google. “This is as true for early-career professionals as executives.” A new employee’s role is understood to be merely a starting point. “And the conversation already is evolving into ‘What's next for me? How is the company going to support me?’”Leaders are expressing more enthusiasm for coaching skills to help their employees in their career paths and identify areas where they can grow within the organization. “Another skill of a leader is not just putting it all on the employee,” said Tim Davisson, director of business development at Stewart Leadership, a talent management and leadership development firm, “but finding opportunities for your employees to grow and expand their skills.”The best approach may be to foster more of a dynamic dialogue between workers and employers about what they both need. “We saw this shift from a more traditional model of career pathway that was very focused on a top-down approach where the company said, ‘Here's what we need within the next year or five years—how do we find the people within our organization and put them into boxes that they may or may not want to be put into?’” said Elan Kawesch, chief product officer for Claira, an AI-powered workforce-management platform. Speaking on career growth, from left: Dan Ashley, anchor and reporter for ABC7 TV, Sid Prashar of Google, Elan Kawesch of Claira, Tim Davisson of Stewart Leadership, and Joji Gill of Applied Materials (Photos by From Day One)“What we’re seeing with the most successful organizations is what we’re calling this ‘edges-in’ model approach that takes this hybrid between the top-down and saying, ‘What does the firm need in the next few years?,’ but also taking an ear to what the employee is looking for and making sure that we’re promoting the best interest of both parties.” As new generations of workers arrive with fresh expectations, notably Gen Z, businesses are challenged to identify potential leaders earlier in their careers. Managers must spend time understanding and guiding these future stars within their organization.“We put them on very complicated projects,” said Gill. “We test them, we rotate them, and we evaluate them. Then also we track their careers for the next five, 10, 20 years because we're hoping to find our next CEO out of our younger engineers that we’ve just hired.”“This is a really great opportunity for us as the younger generation to step up and do some reverse mentoring,” said Davisson. “Because I don't think it's about upskilling the younger generation–it’s the other way around.”Kawesch and his team recognized a post-pandemic age divide between three main employee groups: workers motivated by financial reward, others seeking career growth, and still others craving social interaction. “We saw this large shift, especially among younger employees, who were saying the most important thing that they were looking for is a social outlet,” said Kawesch. “In the age of Zoom, where we’re not necessarily going into the office every day, where we can’t build the same kind of interpersonal relationships that we used to be able to, face-to-face, employees might only get their social needs out in the workforce.”“We have to understand and know our people,” said Davisson. “It’s about thinking about the person and their career path, and how can you help support that person.”It’s a vast change from decades past, noted Ashley, “of what it meant to work and how corporations approach their employees. Where companies were not worried about meeting the needs of the employee. They were solely interested in how the employee could meet the needs of the corporation.”Speaking directly with younger talent can help leaders better understand their motivations and increase engagement. After having some of these conversations, Gill was struck by the shift in workers’ values. “What was strikingly interesting was that what was not top-of-mind to them was compensation or career,” she said. “Those they take as basic needs. But what was important to them was equality issues, race relations, sustainability, connectedness.” “Leaders no longer have the luxury of choice,” said Prashar. “We used to learn in business schools about profit maximization as the goal of the enterprise. That is no longer the case. All these different stakeholders have to be optimized or harmonized and balanced. [Making money] is something you do in the process of not doing harm. And how much good you do is really where you optimize.”“It's really about having an employee base that you truly understand,” said Gill, “that you engage [and] motivate, which then results in higher productivity, higher engagement, higher innovation, and high results.” Samantha Campos is a freelance journalist who has written for regional publications in Hawaii and California, with forays into medical cannabis and food justice nonprofits. She currently resides in Oakland, Calif. 

Samantha Campos | July 03, 2023

How to Give Workers the Resources and Opportunities They Need to Thrive

At a time of uncertainty and rapid change in the business world, the keys to a happy workplace are flexibility and intentionality. So says Jessica Swank, chief people officer for Box, Inc., a cloud content-management company in Silicon Valley that is consistently rated a “Great Place to Work.” Like most tech companies prior to the pandemic, Box operated largely in person. Now, after many iterations of working remotely, employees–called “Boxers”–have embraced a hybrid approach, which Swank admitted has been challenging.Swank spoke at From Day One’s San Francisco conference with Erin Griffith, a New York Times reporter, in a fireside chat titled, “How to Give Workers the Resources and Opportunities They Need to Thrive and Do Their Best Work.”As work arrangements sort themselves out in the post-pandemic era, employee preferences vary widely. Workers who are earlier in their careers may want to return to the office for in-person mentorship and camaraderie. Other employees who are caretakers of young children or elderly parents, or both, will have contrasting needs. “We’re trying to be flexible and accommodating,” said Swank. “There’s a lot that all of us are juggling. So we’re trying to be really thoughtful about that approach.”Even prior to the pandemic, Box has had a longstanding commitment to diversity and belonging at every step of its employee lifecycle. Its culture is built on core values expressed in maxims like “Make Your Mom Proud,” while placing importance on trust and “assuming good intent in what we do.” Weekly leadership lunches, transparent decision-making, and a focus on team efforts help create an environment “where everyone can thrive,” said Swank. “We all have good days, we all have bad days,” she said. “It's not just about an individual but about coming together and supporting each other through all the ups and downs.”Box leaders regularly engage their 11 distinct Employee Resource Communities (ERCs) and listening circles to foster greater psychological safety for their workforce. “We rely a lot on our internal communities to help be that voice,” Swank said, “to create that safe space.” ERCs are engaged after any significant social or political news events as part of a matrix for deciding when and how the company should respond, which is, according to Swank, a bit of art and science. “We have we look at it by what are our business priorities, our values,” she said. “Then we look at it based on geographies and the impact to our Boxers around the world.”Erin Griffith of the New York Times, left, interviewed Jessica Swank, chief people officer of Box, Inc. (Photos by From Day One)Box has increased benefits for its employees, including coaching or mentoring, and expanded healthcare to ensure access for family members. “We want anybody, no matter where you are around the world, to be able to access our resources,” Swank said. “I think about it as sustainability. That ability to invest in the wellness and the well-being of our employees is so incredibly important.”The goal for Box and its people, Swank said, is to deliver results while living by the company’s values. “We believe that if we can do both of those things and invest in our employees, that ultimately it's better for business.”The pandemic brought many challenges to the workplace, yet Swank believes it also helped bring more heart, humility, and humanity back into leadership and companies. And she believes the lessons being learned from the past three years are far from over. “How do we continue to not lose some of the benefits from the pandemic and working from home?” said Swank. “How do we continue to be innovative and create new solutions?”Samantha Campos is a freelance journalist who has written for regional publications in Hawaii and California, with forays into medical cannabis and food justice nonprofits. She currently resides in Oakland, Calif.(Featured image: Erin Griffith of the New York Times, left, interviewing Jessica Swank of Box, Inc., at the San Francisco conference)

Samantha Campos | July 01, 2023

Inclusive Leadership Development for People Leaders at Your Organization

The murders of George Floyd, Breonna Taylor and Ahmaud Arbery triggered an enormous pledging of support in organizations across many industries to support their Black and other underrepresented groups and to build more inclusive companies. And it’s been more than lip service—American businesses are now spending more than eight billion dollars per year to combat unconscious bias and expand diversity, equity, inclusion and belonging in their workplaces.The bad news, according to leadership consultancy ThinkHuman founder and CEO Meredith Haberfeld, is that many of these well-intentioned initiatives are not only ineffective, but can actually prove counterproductive.“In a meta-analysis of more than 490 studies involving some 80,000 people, the psychologist Patrick Forscher, and his colleagues found that unconscious bias training did not change behavior,” said Haberfeld. “And other studies revealed that this type of training can even backfire.”So how can businesses build an effective and efficient program that truly improves diversity, equity, inclusion, and belonging (DEIB)? Haberfeld shared insights during a thought leadership spotlight titled, “Do More With Less: Inclusive Leadership Development Strategies for People Leaders at Your Organization” at From Day One’s June virtual conference.Pioneering Together“As a starting point, let's acknowledge that we are all pioneering together, and we have a long way to go,” said Haberfeld. “And there are deep systemic issues, and no one has this all figured out. We are hopefully recognizing, and using the privileges that we have, to move the system forward and to center the needs and the voices of the underrepresented and oppressed as we do so. But none of us have this figured out.”Haberfeld became fascinated by differences between organizations that have made measurable advances in inclusion and belonging—such as Salesforce, Southwest and REI—as opposed to others which were pouring efforts and financial resources into programs and training that were yielding little to no results. “We uncovered some interesting and ultimately actionable insights,” she said. “So not the whole puzzle, to be sure, but an important piece of the puzzle.Culture Is ContagiousMeredith Haberfeld, the CEO and founder of ThinkHuman, led the session (company photo)Leadership guru Peter Drucker famously said that culture eats strategy for breakfast, but Haberfeld takes that idea further. “Culture eats everything. We are always being shaped by the culture that we're in. And anything we want to get accomplished, the culture is defining what's going to happen. Human behavior isn't dictated by logic. As much as we'd like to believe otherwise, we are fundamentally social creatures, and we make social decisions. And as a result, we behave similar to those that we trust most.”As beliefs shape behaviors, humans (and their organizations) are shaped by the beliefs and behaviors of their peers and leaders. “[Some DEIB trainings] are like showing a group a piano and saying ‘here's the piano, here's an explanation of how the piano works,’ and then hoping that this group somehow understands and learns how to play,” said Haberfeld. “That is essentially what many of these efforts are, because these things have varying degrees of impact, but they don't change the day-to-day behavior, and invisible expectations. Something else does that.”Look for the Bright SpotsHaberfeld recounted the story of Jerry Sternin, a Save the Children director tasked with improving child nutrition in rural Vietnam. Sternin identified the mothers who, without additional resources, somehow managed to nourish their children. He then identified the actions that led to this outcome (offering food traditionally seen as unsuited for children) and amplified these “bright spots” to spread their knowledge. “Sternin focused on what he called the bright spots, in his case, the mothers, rather than these very important external factors, which in his case, were sanitation, poverty, and lack of education,” said Haberfeld. “We all have bright spots through every level of our organization. And the most obvious are our people leaders, because power dynamics, set social norms, and invisible expectations that are wired into us. What happens when those bright spots are focused on inclusivity and helping people thrive? You see a different kind of result.”To that end, Haberfeld advocates for creating clear and inclusive expectations for leadership, and focusing on longer-term efforts instead of one-off training or pop-up diversity events. “Ultimately, the real battle is less external and more internal,” she said. “Getting the influencers to enrich their minds and grow as human beings, and then support others to do the same. I invite you to take a moment right now to pause and reflect and consider just one action you can take to move forward on building an inclusive culture. And if this speaks to you, go make your version of this real in the world.”Editor's note: From Day One thanks our partner, ThinkHuman, for sponsoring this thought leadership spotlight. Cynthia Barnes has written about everything from art to zebras from more than 30 countries. She currently calls Denver home.

Cynthia Barnes | June 29, 2023

Embracing the Strengths of Multigenerational Teams

Thanks in part to the gifts of modern medicine, as many as five different generations might currently be employed in a given organization. With the average life expectancy of Americans on the rise, and a greater understanding that age diversity within teams is a strength, companies today are taking steps to ensure they are age-inclusive. A From Day One thought leadership spotlight, “Age Inclusion 101: Beyond Generational Stereotypes,” part of From Day One’s virtual conference on new approaches to diversity and inclusion, provided insight and advice on how leaders can go about building age-inclusive cultures.  Heather Tinsley-Fix, senior advisor of financial resilience at AARP, revealed some research-supported tips in an engaging presentation. Here are the key takeaways:Don’t Put People Into “Generational Buckets”Some leaders might have an inclination to assign expectations to employees based on the generation they were born into. While such thinking might appear to serve as a means of better understanding workers, there’s risk in adopting this approach.“That’s when the stereotypes come in,” said Tinsley-Fix. To illustrate her point, Tinsley-Fix shared her screen with her audience and Googled different generations, including “Boomers,” “Generation X,” and “Generation Z.” The results pages spit out stereotype-laden information about why Boomers are “entitled” and “bad with technology,” why Gen X is “so annoying,” and why Gen Z is “so sensitive.”Not only are such stereotypes “kind of ridiculous,” Tinsley-Fix said, they’re also nonsensical, because there is inscrutable crossover. (Boomers and Gen Z, as well as Millennials, somehow all have a reputation for being “entitled,” for example.) Tinsley-Fix noted that our current concept of what constitutes a generation is fairly new, having been presented only 70 years ago by Karl Mannheim, who said events that take place during the youth of age groups give rise to commonalities in character.AARP's senior advisor for financial resilience, Heather Tinsley-Fix, presented the thought leadership spotlight (AARP photo)“And of course, as Millennials became a huge presence in the workforce, employers were really interested in attracting them,” Tinsley-Fix continued. “So a whole cottage industry sprang up around assigning these traits and characteristics to specific generations, and it kind of went a bit into overdrive, which is where we get this notion that Millennials want beanbags, candy, and pool tables at work.”But research shows there is not a meaningful relationship between work-related outcomes and generational membership. Tinsley-Fix said she’s reviewed many surveys through the years, which indicate that people, “regardless of their age, their gender, their ethnicity, all have about the same core set of wants or needs from their employer.” Such values include flexibility, respect, ethical leadership, and opportunities to advance and do meaningful work. How these values may materialize in the workplace can differ by age group; however, it’s clear that generally placing expectations on a worker based on their generation is not only unproductive, it’s grounded in unproven perceptions and “corrosive to the inclusion work you’re trying to bring about in your company,” Tinsley-Fix said.The Negative Impact of Ageist StereotypesTinsley-Fix cited a Harvard Business Review article, which described an experiment that saw a group of undergraduate students train others on how to conduct a computer-based operation using only Google Chat. Unbeknownst to those conducting the training, the trainees were also undergraduate students, but were utilizing fake Google bios with profile pictures of people of various ages.“​​And, distressingly, they found that when the trainers believed that they were teaching an older person how to do the computer task, they had lower expectations and provided worse training,” Tinsley-Fix said. “So the ‘older people’ on the other end of that Google Chat did not get the same level of training that younger people did.”There are other negative effects from ageism in the workforce, but obviously the inability to properly train employees because of age stereotypes means they won’t be put in a position to succeed. Their organization will suffer and they themselves will be at greater risk of being pushed out of the workforce altogether. How To Make Your Organization More Age-InclusiveOne way to build an age-inclusive culture is to publicly commit to it, something AARP can help with. On the organization’s website, leaders will find a pledge to commit to “experienced workers” that they can sign and subsequently promote, helping to brand the company in such a way, perhaps alongside website imaging that includes photos of people in older generations. “Other aspects of committing to an age inclusive culture include things like adding age explicitly as an element in your DEI strategy in your materials,” Tinsley-Fix said, “whether that be statements on your online diversity pages, or building the business case for leaders to embrace age as an element of diversity.”She also suggested that companies add age metrics to their ESG statements, an emerging trend in organizations eager to discuss their workforce’s demographics openly. Another tip is to review job descriptions listed in want ads.“It may not seem like something that would cause people to be put off, but if you include phrases like ‘high energy,’ ‘digital native,’ ‘recent college grad,’ and things like that, you can really send a subtle message that you’re not interested in older candidates,” Tinsley-Fix said. Do not include age markers–such as the candidate’s date of birth or college graduation year–if your company is using AI-based hiring algorithms to weed out unsuitable candidates, Tinsley-Fix warned. Also, instead of requiring a candidate to have X years of experience, say that they should have “at least X years of experience.”“That way, if an older candidate is deciding to make a pivot, and they want to move into a different field, they can say that they do have at least two years of experience, and it’s not capping the experience that you’re asking for,” Tinsley-Fix said. Be sure your company is upskilling everyone, she added, which cuts down on hiring costs while also promoting age inclusion. “It’s so important to adopt a growth mindset, it’s so important to set that from the top down as a core belief about people and about your workforce that anyone can learn,” Tinsley-Fix said in closing. “And that growth is always on the table. No matter your age, no matter how young or old you are.”Editor’s note: AARP, who presented this thought leadership spotlight, has partnered with MindEdge Learning to create a skills-building platform for employers to upskill their employees regardless of age. The course catalog includes a range of high-demand skills as well as durable soft skills to enhance productivity and contribute to the growth of your workforce and company. If you’re interested in signing up or just hearing more about these courses, add your name to the Google form here. Michael Stahl is a New York City-based freelance journalist, writer, and editor. You can read more of his work at MichaelStahlWrites.com, follow him on Twitter @MichaelRStahl, and order his first book, the autobiography of Major League Baseball pitcher Bartolo Colón, at Abrams Books.

Michael Stahl | June 28, 2023

Tech-Driven, Human-Centered: Building the Future of Work

While some employees fear layoffs due to AI, including HR professionals and recruiters, Jerry Aubin, the CEO of BountyJobs asserts that “leveraging technology is the best path to maximize the humanity of our organizations.” Humanity, connection, and empathy are not just what the incoming generation of workers want, it’s what they expect. Aubin led a thought leadership spotlight on the subject, titled, “Tech-Driven, Human-Centered: Building the Future of Work” during From Day One's Austin conference. While well-being and humanity were addressed during Covid, many companies resorted back to outdated norms resulting in a mass exodus of 50 million people from the workforce in 2022. A LinkedIn study revealed that 87% of Gen Z professionals are prepared to go elsewhere if another organization aligns with their values. A staggering 80% of employees are not fully engaged in their work and two-thirds are not feeling good about their well-being according to a recent Gallup poll. Aubin asks, “How can we possibly expect these people to bring their A-game to work?”What Does Humanity In the Workplace Look Like?Humanity isn’t built into a benefits package or stated in a company policy. Younger workers have cited open, transparent, ethical leadership as well as diverse, inclusive, and equitable workplaces in addition to empathy as top priorities. Managers need to know and genuinely care about what’s happening in employees' lives without being intrusive.Aubin said it’s also about “doing everything possible to help [employees] succeed not only in the office, but when they're outside of them.” Empathy also comes in the form of flexibility. Aubin shared the story of an employee who had skills that were impossible to replace. He also needed to care for an aging parent out of state. This employee had already been working in a full-time remote position for the last three years. Despite all the time and effort he put into identifying solutions to ensure the organization wouldn't be impacted, leadership refused to budge on the requirement to stay in Austin. As a result, he walked–and decades of critical knowledge walked out with him.Intentionally Blending Humanity and TechnologyTechnology simultaneously has the power to massively disrupt the way we do business, yet Aubin is sure that “these same tools are going to help us get to the core of what we need–and that is the human aspect of our most critical work.”Jeremy Aubin, the CEO of BountyJobs, led the thought leadership spotlight in Austin, Texas (photo by Cassandra Sajna for From Day One)Ethan Moloch, a professor at the Wharton School of Business, is promoting a helpful framework for using AI to accomplish some of the tedious work we don’t want to do anyway. “Several billion people just got free interns,” Aubin said. “The [technology] is smart...but at the same time, it must be trained. We have to figure out the best way to divide up the work between us and them.” Recent studies show that people achieved huge bumps in productivity by using AI tools while reporting significantly higher job satisfaction. Aubin decided to put one of these tools, ChatGPT, to the test after reading an article in HR Executive predicting that AI will make HR extinct. ChatGPT excels at language focused tasks just like the work that currently consumes the vast majority of time for knowledge workers like HR staff. Aubin began by asking the tool to compare a candidate's resume to a job description to see if they were a good fit. ChatGPT noted how the candidate had an extensive background including telemedicine even though it wasn't mentioned in the job description since telemedicine is a huge factor influencing health care right now. While the resume made no mention of the candidate’s willingness to travel, ChatGPT made the correct inference based on its understanding of the role that the candidate was a good fit for.In another experiment, Aubin posed as an agency recruiter. He gave the same resume and job description to the system, but instead asked it how to improve the resume for a more compelling match to the job description. Concrete specific suggestions came back that “even my 18-year-old would manage to follow. If I were working at an agency and saw results like this from a brand-new intern fresh off the streets with zero training, I would be absolutely thrilled.”Aubin is not advocating for AI tools to do all the work, rather, the tools can help us do our best work. Envision one of your internal recruiters. What will their day be like after they have trained an army of interns to handle some of the tasks that enable your organization to function? “My hope is that [the recruiter] will be able to focus her time on the part of her job that she actually loves–and that's being an ambassador for your company and creating and nurturing those relationships with candidates. No AI is ever going to replace the genuine human connections that make people feel seen, valued, and ultimately, in our interests, beg to be hired. How impactful might an outcome like that be for your organization?” asked Aubin. Ultimately, blending transformative technologies with the irreplaceable power of human connection is our best chance of providing the satisfaction and fulfillment employees not only demand but deserve.Editor’s note: From Day One thanks our partner, BountyJobs, for sponsoring this thought leadership spotlight.Gail Gonzales is a writer, brand strategist, and designer based in Austin, Texas. Her boutique agency, Evolve Your Brand, helps business owners who care about the positive evolution of people or the planet amplify their message.

Gail Gonzales | June 28, 2023

Beyond Group Benefits: Supporting the Employee's Whole Self at Work

Three weeks after Israel Gutierrez joined Axios in 2022 as vice president of talent acquisition, his brother passed away suddenly. Along with the emotional toll, the funeral costs were outrageous. Fortunately, Axios had implemented an Axios Family Fund in response to Covid, investing $100,000 for employees in need. As a new hire still navigating the workforce, Gutierrez was reluctant to apply. His boss said, “Just do it.” Finally, he applied for assistance and was awe-struck by the supportive company culture. “It was so inspiring,” he said. Axios made accessing funds easy, fast, and confidential with only three people in the loop, and ultimately, he was able to help his family.At the June From Day One Conference in Austin, a panel of professionals moderated by Austin Business Journal’s Sahar Chmais discussed how supporting the whole individual at work is about so much more than offering a generous benefits package. Panelists kicked off the session by sharing how they personally felt supported.Joanna Daly, the VP of total rewards at IBM shared that she values the way the company “holds each other accountable to take our time off, and respects that time off.”Carmen Whitney, the chief people officer at Yelp, had a tough year balancing showing up as a leader while navigating a divorce and moving to a new city. Yelp includes a benefit “where employees can meet one-on-one with licensed coaches and therapists which was game-changing for me,” said Whitney.Arthur Lane, head of marketing for Stork Club acknowledged that while having “direct lines of open communication from the lowest employee up to the CEO” and weekly meetings asking “what’s working, what’s not, and should we keep doing it?” might not work for larger companies, he finds it refreshing.Gutierrez of Axios highlighted the multitude of programming that acknowledges how they take risks, like retroactive sessions. “We don’t just talk about it, it's baked into our actions and processes, not just in performance reviews, which I find empowering,” he said.Addressing Individual Employee NeedsBenefits can no longer be one size fits all offerings. “You can't assume where people are coming from, or that they're going to experience the programs you're offering in the same way,” Daly said. “The first thing we consider is, is there enough choice in our benefit offerings? Does it have flexibility?” Looking at the data around benefits utilization and looking at vendor inquiries, like requests for more help with fertility or menopause, has provided valuable insight.IBM also listens to employee requests directly via their Slack channel, engages with employee resource groups, and hires vendors who are part of the communities they serve like LGBTQ+ groups. For example, “I may think I have a great mental health offering. But if there aren’t providers of color, and our employees of color want to see people who understand their experiences, then I don't actually have a great mental health offering,” Daly said.The leaders participated in the opening panel discussion during From Day One's Austin conference (photo by Cassandra Sajna)To address the needs of their mostly Gen Z workforce, Yelp offers a work-from-home stipend as well as travel benefits for reproductive health and gender-affirming care to help employees impacted by state regulations, says Whitney. She also emphasizes the importance of flexibility, especially in a post-Covid workplace. “Employees are thriving [because of their ability to work when and where is best for them.] When we had our offices open, on any given day, globally, we had less than 1% utilization of those offices,” said Whitney.Wellness programs are key according to Lane. He noted that “15-20% of workers were involuntarily separated from their company due to a direct correlation to the person not having good well-being, connectedness, or engagement with the employer.”To foster more connection among a highly distributed workforce, Axios created an education group centered on allyship for psychological safety as part of their DIA initiative. Allyship helps all employees from the top down to engage in difficult conversations without bias and improve relationships and processes.Layoffs, Digital Transformation, and AIAI is not an all-or-nothing proposition. Allowing space for honest conversations about digital transformation and layoffs and bringing context to the discussion is vital according to Joanna from IBM. You have to reframe the situation citing how we’re always finding innovative ways to make everything more efficient and easier.Managers and HR leaders can help assure employees that “automation will allow you to do something else that is more valuable to the organization and probably more fulfilling and interesting for you,” Daly said. Employers can energize staff by implementing clear policies and learning programs for internal mobility and creating a culture where that mobility is celebrated. For HR leaders, “the least risky hire you'll make is the hire that you already know about from within your own teams,” said Daly. Gutierrez reminded us of the–love it or hate it–Microsoft “clippy” and added, “In the last debrief between a recruiter and a hiring manager, it's two human beings who are going to talk about hiring another human being. There is no robot involved in that decision so that gives me hope for the safety of recruiters.”Let’s Talk Money–the Ultimate BenefitThe best benefits package in the world can’t replace being paid fairly, but how can workers approach this difficult conversation successfully? Daly of IBM said, “My advice is to learn, prepare, and rehearse with someone who's been a manager. Come in with a fact-based discussion based on your experience in the market, not an emotional one. Don't go in when you're feeling really upset about your pay.”Companies can help employees have this conversation through full transparency. That means sharing, “How do you do benchmarking? Which companies do you benchmark against? How do you develop the pay range? What does the pay range mean? How do managers actually make the pay decision with all this information? IBM has a full education module our employees can access to understand exactly how we do this.” Gutierrez agreed, adding that there are compensation transparency laws now so accurate company data exists and is easily accessible when you want to advocate for yourself.The Silver Lining of CovidWhile adapting to Covid took a toll on our well-being it also forced some hard conversations about the status quo of corporate life. Businesses can no longer expect to thrive without employees who are thriving. In this new paradigm, we’ve seen that organizations offering flexibility with higher empathy who translate that into programs, processes, and benefits have employees who are more productive, engaged, and committed to their work. It’s a true win-win.Gail Gonzales is a writer, brand strategist, and designer based in Austin, Texas. Her boutique agency, Evolve Your Brand, helps business owners who care about the positive evolution of people or the planet amplify their message.

Gail Gonzales | June 27, 2023

Fostering an Inclusive Work Environment: Embracing Diversity in Every Form

Diversity is not limited to the identities that are visible upon first meeting someone. Kristen Carlisle, the VP and general manager at the benefits platform Betterment has been living with an auto-immune condition for the past ten years, something that had a considerable mental, physical, and financial impact on her. Dave Wilkin, founder of the mentoring and networking platform 10kc.com, grew up a gay, STEM-loving kid in a small town who would never have gone to college were it not for a scholarship. Timothy Fair, VP of DEI at Burlington, is proud of his religious identity. “I am deeply guided by an identity that’s usually invisible,” he tells journalist Lydia Dishman during a panel titled “How to Embrace Diversity of All Kinds in the Workplace” during From Day One’s June virtual conference.“Those principles have really guided the way I see the world and how the world sees me,” said Fair. Sometimes, being less overt about one’s own identity makes it also harder to connect to one’s own heritage and community. “I faced a little bit of discrimination around my heritage: if you don’t present a certain way, your own community pushes you back,” said Stacie deArmas, SVP of DEI at audience insight platform Nielsen.When it comes to diversity and inclusion, we're not always looking at the full, intersectional picture. There can be a lack of awareness around diversity that we cannot see. Especially when around 15-20% of the working population is neurodivergent; 21% have some type of disability; and an estimated 50% don’t have a college degree.It’s easy to overlook these aspects of one’s identity, as they require intentional inquiries that don’t arise from day-to-day small talk or surface-level conversation. “People need to remember that this is a discipline: most of us have been doing it a very very long time,” said deArmas. “I have a business card from 2002 where [this work was called] multicultural advocacy.”Beginning a Conversation“What we have to anchor ourselves in is that there are still a lot of places where you can still lose your job through these invisible barriers,” said Wilkin. “For me, as a white male that’s gay, I don’t need to come out unless I want to. Some people don’t have that luxury, they come out in every single meeting they walk into.” The questions to ask are: do people with invisible barriers have the mentoring, the sponsorship with colleagues who give them space to share mental health challenges? “Everyone has to be anchored in the fact that if you don’t create the spaces, people are not going to bring their skills of uniqueness to the table,” Wilkin continues.The full panel of speakers during the June virtual conference, from top left, moderator Lydia Dishman of Fast Company, Stacie deArmas of Nielsen, Kristen Carlisle of Betterment, Pragashini Fox of Thomas Reuters, Timothy Fair of Burlington Stores, and Dave Wilkin of 10kc.com (photo by From Day One)Fair concurs with Wilkin, adding that it’s crucial to actively bring people in. “One of the things that’s critical is having people across the organization see themselves as part of the diversity narrative,” he said. He sees the way we tend to dichotomize differences as a hindrance. “By virtue of doing that, we’re not allowing people with invisible identities to leverage the array of identities in a way that leads them to say “oh, I am X.” One question to ask is: “As it relates to your team, what are the voices that are missing?” asked Fair.Pragashini Fox, the head of talent and DEI, and head of HR for product at Thomson Reuters, says that the difference in talent acquisition in the past three years has mostly been about intentionality. Job postings have to have equitable language. “We implemented talent reviews with the CEO just to keep it top of mind,” Fox said. In addition, when it comes to neurodiversity and invisible barriers, they implemented internship programs for people with autism, even in high-school and university level.Leaders Buying into an Inclusive WorkplaceStacie deArmas encourages engagement with Nielsen’s diverse population through business resource groups (BRGs), the voluntary, employee-led groups that serve as a resource for members and their employers by fostering a diverse, inclusive workplace while aligning with the organization. “Through that, we have seen more openness in accessibility, a better understanding, where we can see the engagement occur more naturally,” deArmas said. “Improve engagement through opportunities that are deliberate; create engagement opportunities that are authentic and lead to the development of that leader.” This involves having allies explicitly invited, and Nielsen makes that clear for all their sessions. “That’s something we’re trying,” Fox adds, referring to Thomson Reuters’ efforts. "The feedback is that it’s hard to get others to opt in, and the reason I found is that they don’t attend out of fear." They are told that they don’t have to actively say anything, but limit themselves to listening. However, Fox also gave specific guidance on how it is fine to ask questions in the spirit of learning. “We’re starting to see these walls break down, with allies becoming sponsors,” says Fox. The Leading Role of BenefitsOn the benefits front, employers are facing a really big challenge, in large part because the macroenvironment has changed significantly. “One of the major challenges is identifying those needs and continuing to nurture them as the climate changes,” says Carlisle. For example, people are thinking a lot about student loans because the payment pause is almost up. “It’s hard to hit the masses, and the first thing is actually listening to the employee base,” she continues. “We suggest just regular surveys and focus groups and bringing in consultants—because it feels less about the boss having info about you—to really understand the themes, and how you can fit those needs.” If you reviewed your benefits five years ago and they had been proven to be great, the likelihood of them being obsolete and outdated is quite high. “It’s important to think them through on a regular cadence. Do it every quarter,” said Carlisle. Part of the challenge is balancing cost and coverage. “Work with partners, programs helping you center around a core theme with intentionality,” she said. This happens through empowering managers across the hierarchy. “We expect a lot out of managers,” Carlisle concludes. “That’s not a known skill, that’s a learned skill. Invest in the management layers: help them understand and promote values.”Angelica Frey is a writer and a translator based in Boston and Milan.

Angelica Frey | June 26, 2023

How Employers Are Boosting Internal Mobility

Who you hire may not matter so much as how you onboard and develop them along the way.In a rapidly changing world, internal mobility plans continue to be a powerful motivator for managers and employees alike. Skill sets for jobs have changed by 25% since 2015, and that number is expected to double by 2027, according to the latest LinkedIn Workforce Learning Report.Reaching into untapped workforces and properly developing new talent can lead to higher-performing teams, said Addie Swartz, CEO & founder of reacHIRE, a workforce consulting company.“For many different reasons, women often need to sideline their careers, and some men too,” Swartz said. “And these people represent an untapped talent pool that could really be fully utilized in corporations if they were given the right training, support, upskilling, and opportunities.” Swartz founded her company after a car accident involving her family forced her to step out the workforce to care for her daughter; along the way, she met many other skilled women who also wanted to eventually return to the workforce, and discovered a reskilling gap.Leadership professionals need to pull multiple levers to win the present-day talent war, which is why streamlining internal mobility was the subject of a recent From Day One panel titled “How Employers Are Boosting Internal Mobility.”Start With Your LeadersAt a time when stakeholders are figuring out how to achieve more with less, investing in leaders is “the gift that keeps on giving,” said Meredith Haberfeld, founder and CEO of ThinkHuman, a leadership consultancy.“If leaders are focused on developing others, it's not all on HR and L&D to make that happen,” she added. Haberfield’s company uses a cohort model, which helps to create a support system that continues on after engagements are complete. “Learning journeys only last a certain amount of time. There's merit in one-on-one coaching for sure, but in a cohort we create this leadership community that then continues after that experience.”Mapping out longer career roadmaps can further standardize and hardwire development efforts, said Lindsey Datta, vice president of human resources for Thermo Fisher Scientific.Career roadmapping “allows for customization,” Datta said. “Working on a solid plan to help individuals in a variety of different ways ensures the right experiences on the job.” Datta shared about Thermo Fisher Scientific’s gigs initiative, which lets employees explore other areas of the company by being assigned to projects that provide five to 10 hours per month of exposure.“A lot of people are really unsure. They don't know if they want to go into product management, or marketing. We are trying to give people a taste of that, so they don't have to say, ‘Okay, let me uproot my current career and make a huge transition,’” she added.Nick Wolny, top left, moderated the conversation among Lindsey Datta of Thermo Fisher Scientific, Meredith Haberfeld of ThinkHuman, Diane Psaras Vitas Healthcare, Brian Little of Intel Corporation, and Addie Swartz of reacHIRE (photo by From Day One)HR professionals should also keep up on technology advancements like artificial intelligence to help assuage fears among staff that jobs or opportunities will be automated away, said Brian Little, vice president of human resources for Intel.“What you're seeing today is only the very tip [of AI], and it's going to change a lot more,” Little said. “From an HR perspective, AI today is something like a really good helper. It helps you screen resumes. From an employee benefit perspective, being able to see and diagnose challenges or opportunities you already have is good. But the bias is there.” Little cautioned that technologies like AI should be leveraged more to help, rather than replace, to ensure the human element isn’t lost in important initiatives.How to Engage Employees at All LevelsTo avoid siloing your development efforts to leadership only, consider connecting employees of all job titles to various business initiatives, said Diane Psaras, executive vice president and chief human resources officer at Vitas Healthcare.“The most impactful way we've been able to drive engagement at all levels and customize what folks get out of it has been through involvement in the business,” Psaras said.“We also look at what skills individuals need to build. They learn so much about various dimensions of the business, as well as acquire skills on how to influence other people's perspectives and present to an executive audience, with respect to their own ideas,” she said. “Those two things have really gained a lot of momentum, and have gotten the most excitement from our employees.”Internal mobility is critical for sustained business success. But learning and development cannot be isolated to upper management alone. Incorporate a coaching and learning culture throughout your organization and you’ll walk away with a more resilient workforce.Nick Wolny is an editor, journalist, and consultant. Currently a senior editor at CNET, he has previously written for Fast Company, Fortune, Business Insider, and OUT Magazine, and is a frequent television commentator on technology and work life. He is based in Los Angeles.

Nick Wolny | June 23, 2023

Engaging an Increasingly Diverse Early-Career Workforce

Young people entering the workforce in 2023 tend to be unafraid to ask for the things their predecessors shied away from, or didn’t even know they could ask for. Generation Z applicants typically ask blunt questions when evaluating a potential employer—and they want specifics, said Dexter Davis, VP of HR and diversity, equity, and inclusion (DEI) at water-hygiene company Ecolab.“It’s not just ‘Do you have a DEI program?’ or ‘Do you have a counselor?’ No. It’s specifically, ‘What are the things you’re doing? How are you ensuring equity and an understanding how soon can they be part of the organization and have a voice?’” During From Day One’s June virtual conference on expanding the way we think about DEI, I moderated a panel of five senior talent acquisition and DEI professionals—Davis among them—to learn more about the ways employers are attracting young workers to their organizations and keeping them there. This generation has access to all kinds of resources unavailable in the past, noted Tara Bellevue, the VP of DEI access strategy at NAF, a nonprofit organization that supports career training in high schools. Those resources have shown them what is possible and reachable. “Gen Z and Gen Alpha have student leadership organizations and other community-based organizations that help to elevate their voice and give them unprecedented access to career opportunities that are well beyond our imagination,” Bellevue said.The boldness of young workers that prompts them to ask for what they want can accelerate company change too. “My clients make the most progress with their DEI and belonging efforts after their summer interns come because they’re asking, and they’re not afraid to say, ‘Well, that’s important to me, and I’ve got choices,’” said Beth Ridley, the CEO of DEI consulting firm Ridley Consulting.With purpose and social justice top of mind for early-career workers, mission-driven companies are at an advantage in attracting young applicants. For educational publisher McGraw Hill, “the number-one reason why they stay with us is for our mission,” said the company’s VP of talent management and chief DEI officer Heather Wollerman. They found by surveying their employees that workers are also drawn to the company’s innovation: “They love doing cutting edge things. I mean, we’re using AI in some of our products.” The survey also indicated the importance of forming relationships at work, said Wollerman. Young workers need to be able to envision themselves at a company, and for many that means achieving a sense of belonging. At Sherwin-Williams, VP of DEI Yentil Rawlinson likes to show young applicants what’s possible within the company, using others’ paths as object lessons–like the CEO, who started at the company right after college as a trainee. “They need to look up and see the representation and believe that it’s not just a talking point for DEI, but that we’re actually committed to it in the decision-making,” she said.The full panel of speakers from top left, moderator Emily McCrary-Ruiz-Esparza, Yentil Rawlinson of Sherwin-Williams, Tara Bellevue of NAF, Beth Ridley of Ridley Consulting, Dexter Davis of Ecolab, and Heather Wollerman of McGraw Hill (photo by From Day One)Davis at Ecolab avoids prescribing career tracks as much as possible, preferring to leave that up to workers and their interests. “We want to present options and opportunities for [them] to develop,” he said. When a company starts hemming employees in and spelling out single-track career progression, it becomes a less attractive employer. “Potential sometimes can be really narrow in a corporate environment. We’re trying to broaden that,” said Davis.Panelists also emphasized the importance of screening candidates for DEI enthusiasm. “I think DEI and belonging are leadership competencies,” said Ridley. “Just like you’re screening for someone with decent communication skills, or a minimum level of business savvy.” She recommended questions like, “How has your previous work or educational experience prepared you to work in a diverse environment?” and “Tell me a time when maybe you had to work with people with different viewpoints or applied an equity lens to your work?”To engage young workers early, Rawlinson considers the employee experience from application to the first few months of employment. She called these “wraparound services.” The company connects new hires with ERGs and helps them find buddies who proactively reach out to the young worker. It helps them network with leaders and more senior colleagues. “This means not waiting for new hires to come to them, or to say, ‘Hey, I’m interested.’ There’s a constant connectivity and communication they have with people coming into the company. That onboarding experience impacts how likely they are to stay,” she said.Bellevue underscored the value of investing in the talent pipeline before the prospective candidates even reach your doors. Early-career workers who are familiar with your company and its values before they leave school are more likely to envision a future there. Internships and apprenticeship programs can accomplish this.“The more that we can do early on, the better off we will be,” said Bellevue. “Having students in the pipeline early on, in high school, tied to the other initiatives that we have–if we’re saying we want to amplify Black and Hispanic males in STEM pathways or females in STEM pathways, this is a great way to be able to do that.”Emily McCrary-Ruiz-Esparza is a freelance journalist and From Day One contributing editor who writes about work, the job market, and women’s experiences in the workplace. Her work has appeared in The Washington Post, Quartz at Work, Fast Company, Digiday’s Worklife, and Food Technology, among others.

Emily McCrary-Ruiz-Esparza | June 22, 2023

The ‘Zigzag Career:’ Why This Microsoft Executive Is a Believer in Reskilling

Some of the largest companies in the world rely on reskilling. Do you?Many workforces contracted last year to shield against inflation worries, but innovations in technology continue to charge forward. Reskilling and upskilling have emerged as viable alternatives for closing new talent gaps. Moreover, effective upskilling programs can help your top performers discover what type of work truly lights them up, increasing retention and engagement.For one executive, taking the leap to pursue new opportunities led to a rewarding career.“I'm a big believer of what I call the “zigzag career” and shifting around,” said Carlos Pardo, chief learning officer at Microsoft Latin America. “Microsoft has enabled me to be able to do that and really not go in a traditional linear path.” After starting with Microsoft as an intern, Pardo worked in finance, moving to positions in business operations, marketing, and sales, before eventually landing his current position. He says these departmental moves and opportunities for coaching and upskilling were vital for growth.“I've never been one to really think about a role or title, but more about what the experience is that I want to get out of my next position,” Pardo said. “What are the skill sets that I'm going to get? What am I going to learn that I don't know today?”Pardo shared his insights on learning and development in a changing world in a fireside chat during From Day One’s May virtual conference about “Coaching a Team While Recognizing the Individual.”How Microsoft Implements Two Learning Days Per MonthOne of Microsoft’s internal initiatives is learning and development. To facilitate this, the company encourages employees to block off two days a month for skill development and education, with management modeling the desired behavior.Nick Wolny of CNET interviewed Carlos Pardo in the fireside chat session (photo by From Day One)“Since Satya [Nadella] took over Microsoft, there's been a big change in the culture of the company,” Pardo said of the current CEO. “There's a book by Carol Dweck called Mindset, which speaks to growth mindset and fixed mindset. It's really been a game changer in terms of the “always learning” concept.” Pardo said Microsoft’s employees are encouraged to set aside time bimonthly to encourage learning, and that the learning doesn’t always have to relate to an employee’s job description.Microsoft has built up an internal library of courses, topics, and skilling paths. If there is a specific employee development need that isn’t offered in-house, managers are empowered to endorse external training up to a certain level, a flexibility Pardo said is helping as current demand for generative AI talent outweighs supply. To keep up with advancements in artificial intelligence—as was the case with past tech advancements like cybersecurity—some companies are focusing more on reskilling than recruiting to close the talent gap.“I think the first thing is to be able to acknowledge that you have a gap and how you're going to fulfill it,” Pardo added.How to Cultivate a Culture of LearningIf your company doesn’t have a robust learning and development culture, step one will be to go to the top of the organization, and “that's something that you don't necessarily control,” Pardo said. As with other coaching and mentoring initiatives, connecting the investment to ROI and the overall organization will be key to secure a green light.“Position it in a way that they understand the reskilling or upskilling [investment] is going to ultimately help the company, and not just fulfill an individual’s desire,” he added.When layering development days or other learning initiatives into employees’ busy schedules, you’re likely to encounter some bumps. The Microsoft executive encourages managers and professionals to stay focused on the end goal of promoting curiosity.“It's never perfect, and sometimes there's conflict,” Pardo said. “But we strive to provide protected time for employees to put work aside for half a day or a day and just spend it on learning something new. I spent half of last Friday learning about AI. Does my role require that? No, but I am interested in knowing more so that I can have more knowledge about it.”As advancements in technology continue to reshape workforces, always remember that the right person for a critical new job might already be under your nose.Nick Wolny is an editor, journalist, and consultant. Currently a senior editor at CNET, he has previously written for Fast Company, Fortune, Business Insider, and OUT Magazine, and is a frequent television commentator on technology and work life. He is based in Los Angeles.

Nick Wolny | June 21, 2023

Equitable Rewards: Do You Have Pride in Your Benefits?

Pride month is about celebrating and supporting diversity. One way to do that is to ensure your benefits plans are inclusive of different employees’ needs.A good benefits package consistently ranks among the top three most important factors for job satisfaction, according to a survey from the Society for Human Resource Management. But for many people, the usual components of a benefits plan—401(k) match, paid time off, and/or professional development stipends—aren’t keeping up with what employees really want and need.As a result, some companies are innovating their compensation offerings and winning over top talent along the way. Moreover, your existing employees may be shopping around for packages that better suit their needs, said Corrinne Hobbs, vice president of business development at Ovia Health, a family health benefits platform.“Recently, Ovia did a survey of its members, and we learned that 91% of our members would consider a lateral move to a place with better family benefits and a family friendly culture,” Hobbs said. “That's really significant.” For BIPOC and LGBTQ+ employees, inclusive benefits packages can encourage well-being, better team retention, and a more diverse overall workforce.Leading DE&I professionals weighed in at From Day One’s recent webinar titled, “Equitable Rewards: Do You Have Pride In Your Benefits?” How to Tap Into What Employees WantEmployee Resource Groups (ERGs) are a great way for employees to connect with one another. But they can also be an accurate and authentic way to determine relevant next steps for your benefits development efforts, said Hannah Wilkowski, director of global benefits at BuzzFeed.“ERGs are such a source of information. There's no better way to get to know your employees than to reach out to your ERGs and say, ‘How are we doing? Let's get a temperature check,’” Wilkowski said. She notes that leveraging existing connections within the organization can help you shape a relevant strategy. “It’s actually helped shift our trajectory for the next few years, just based on those conversations,” she added.The full panel of speakers from top left, Hannah Wilkowski of Buzzfeed, moderator Nick Wolny of CNET, Corrinne Hobbs of Ovia Health, Jodi Davidson of Sodexo, Chad Nico Hiu of YMCA of San Francisco, and Pablo Slough of Google (photo by From Day One)The needs and wants of most workforces have shifted in the wake of hybrid and fully remote setups. As such, stakeholders may need to revisit current policies and weigh what works best to meet employees’ needs, said Chad Nico Hiu, senior vice president of strategy, equity and impact at the YMCA of San Francisco, who also serves on the board of the Tyler Clementi Foundation.“When we say hybrid, we mean like seven different things. And the nonprofit sector, part of what we are struggling with is [that] only some of us at leadership levels, myself included, even have even the option of being hybrid,” Hiu said. “Those who are at the top of the hierarchy are making decisions for those who are not, oftentimes without understanding or empathy. If we're asking questions of our employees, are we really ready to listen?”The power dynamic brings up an important point: If employees don’t feel psychologically safe to begin with, they’ll be less likely to voice their needs and concerns, crippling an important feedback loop. Research from Google entitled Project Aristotle found that psychological safety is the most important factor for effective teamwork. C-suite decision makers and team leaders should proactively cultivate this across the organization, said Jodi Davidson, vice president of diversity, equity and inclusion for Sodexo.“Psychological safety ensures teams are effective. It’s about expanding the definition [of psychological safety], not only being able to bring your whole self to work, but also the ability to take risks without fear that in some way you're going to be punished for doing so,” Davidson said.Meet Employees Where They Are, Both Physically and PersonallyAnother reason to advocate for remote work is that it can often result in more diverse workforces, noted Pablo Slough, head of diversity, equity and inclusion for executive recruiting at Google.“It’s also just about where offices are located, right? What happens a lot in the tech space is that everyone is in the Bay Area, so you want to hire in the Bay Area,” said Slough. “If you're always looking in the Bay Area, you end up with lower representation of certain groups. Being open to hiring and [having] offices in cities like Atlanta, DC, or Chicago, these are all places where representation is greater. It’s an important piece that's kind of adapted more recently.”To instill confidence in your rewards plan, experts agree that prioritizing flexibility and innovation in your benefits is a smart move. Ensure your compensation package is inclusive to different employees’ financial and family planning needs and you’ll find yourself attracting and retaining quality talent for years to come.Nick Wolny is an editor, journalist, and consultant. Currently a senior editor at CNET, he has previously written for Fast Company, Fortune, Business Insider, and OUT Magazine, and is a frequent television commentator on technology and work life. He is based in Los Angeles.

Nick Wolny | June 20, 2023

How to Overcome Fears of Talking About Identity, Diversity, and Justice

What we say is just as important as what we do, when it comes to matters of identity, diversity, and justice. Every action begins with a conversation. But with evolving societal standards and heightened awareness, a conversation about identity can be constructive or harmful, which increases our anxiety about having them. So how do we talk about it?Nicole Smith, editorial audience director at Harvard Business Review, addressed the issue in a fireside chat during From Day One’s June virtual conference. Smith spoke with Kenji Yoshino and David Glasgow, authors of Say the Right Thing: How to Talk About Identity, Diversity, and Justice.Yoshino and Glasgow trust in the power of conversations. Both authors being gay men, they remember every single conversation they had when they came out to their friends and family. “[We] remember all the ones that went well, which were transformative,” said Yoshino, Chief Justice Earl Warren professor of Constitutional Law at New York University School of Law. “And we remember the ones that went not so well, which could often be quite devastating.”Yoshino acknowledged that a conversation is not an ending point. “We ultimately are lawyers,” he said. “We believe in policy, we believe in law, we believe in culture. But all of those actions, we think, emanate from good conversations.”Identity conversations, as defined in the book, are any conversations about the social identities we all hold. It could be an identity based on race, gender, sexual orientation, religion, socioeconomic status, disability, and more.“There's a really long list, and we're trying to encompass any conversation that relates to that topic,” said Glasgow, executive director of the Meltzer Center for Diversity, Inclusion, and Belonging. “It could also be a broader conversation about identity-related social movements, like Black Lives Matter, or the Me Too movement, or Stop Asian Hate. And we're ambitiously trying with this book to give people tools to have all those kinds of conversations.”The book cautions against ignoring people's group identity, while also not reducing them to their group identity. “Is that possible?” Smith asked.“People say to us, ‘That's contradictory, you can't have it both ways,’” said Yoshino. “I think we have to have it both ways. We have to be able to find that middle path. All of us are more than just one identity. But if you don't see the identities that are salient to how I navigate my world and my own lived experience then you're not really seeing me.”Nicole Smith moderated the fireside chat discussion with co-authors Glasgow and Yoshino (photo by From Day One)Other undesirable behaviors that jeopardize having healthy conversations about identity, diversity, and justice are what the authors call the four conversational traps: avoid, deflect, deny, and attack.Deflection is when you change the subject to some other topic that you want to talk about. Deflecting to yourself is a subset of deflection, which can be done in a few different ways. One way would be to deflect to your own moral credential.“So if someone criticizes you, if someone suggests that you displayed bias,” said Glasgow, “you would respond by saying something along the lines of ‘Don't you know that I'm in an interracial marriage?’ or ‘I grew up in a diverse neighborhood,’ or some other reason why you can't accuse me of doing anything wrong, because I have strong moral credentials.”Another form of deflecting to yourself is by broadcasting your hardship, such as mentioning you had a difficult upbringing and therefore can’t be accused of doing anything wrong in the conversation. Yet another way would be deflecting to your good intentions, or saying something like, “I didn't mean it that way.”All of these forms of deflection impede effective engagement in conversations about identity because they're changing the subject from the issue that the other person has raised with you.“If someone comes to you and shares an experience or a perception that they've had,” said Glasgow, “they want to talk to you about an issue of bias or exclusion that they're experiencing. And then [if] you're pivoting away to some other topic, that person is going to feel frustrated, they're going to feel unheard, they're probably going to feel like you're not someone that they can come to with concerns that they might have in the future.”Thoughtful conversations are an integral part of true allyship, or active support for the rights of a marginalized group you’re not a part of, versus performative or optical allyship. Yoshino thinks of allyship as an interaction among three different parties, or what he calls the “empathy triangle.”“There's the ally, ‘I saw it,’” he said. “There's the affected person, ‘it happened to me.’ And then there's a source of non-inclusive behavior, ‘I did it.’ Effective allyship means going through the process of reflecting on yourself, as an ally, reflecting on your relationship to the affected person, and then reflecting on your relationship to the source of non-inclusive behavior and making sure that all three of those parties are fully in mind before you step into allyship.”In order to be a true ally, it’s important to ask yourself questions about your motivations, your relationship to the affected person, and your relationship to the source. These questions could include: Am I doing this to virtue signal? Am I informed enough to ask? Does this person want this kind of help? Am I unintentionally burdening the affected person in some way? Am I challenging the source’s behavior, instead of calling them out as a “bad” human being?“We want to give people broad principles for how to have these conversations,” said Glasgow, “but allow people to develop the actual words themselves, emanating from those principles that they've absorbed.”Often when you witness non-inclusive behavior, it requires an immediate response. But when you can't think of what you're supposed to say in the moment, you experience a phenomenon called “staircase thought.” It’s what happens when you leave the room and you're walking down the staircase, and you immediately think of the perfect comeback that you should have said when the comment was made.“We wanted to provide people with a sort of menu of options that would enable them to overcome that staircase thought,” said Glasgow. “The first step is go down the list, figure out which one sounds authentic to you, commit it to memory so that you can have it when something happens.”“Inevitably in these conversations, we are going to mess up,” said Yoshino. “It's not a question of if, it's a question of when, and so we thought it would be really useful to have a strategy for how to apologize.”It's important to be generous to people who make mistakes because it's only a matter of time before we're the affected person, and only a matter of time before we ourselves put our foot in it, and are the forces of noninclusive behavior.“We actually want to create something that's a bit more like a coaching culture,” said Glasgow, “where people commit to coaching each other to do better in these conversations, rather than condemning them out of hand.”Samantha Campos is a freelance journalist who’s written for regional publications in Hawaii and California, with forays into medical cannabis and food justice nonprofits. She currently resides in Oakland, California.

Samantha Campos | June 20, 2023

Searching for Competency: How AI Can Make Management More Inclusive—and Effective

 While much of the animated conversation about artificial intelligence has focused on the frightening ways AI could disrupt social institutions—or much worse—what’s often overlooked is how much businesses are already using it. In fact, HR is among the most popular areas where companies apply the technology. In a survey, 42% of HR professionals at companies with more than 5,000 workers said they use AI and other automation to support HR activities, according to a 2022 poll of HR leaders by the Society of Human Resource Management (SHRM). The top areas for using AI: recruiting and hiring, learning and development, and performance management. Even so, more than half of the AI-using professionals said they have run into challenges with it, including AI accidentally overlooking or excluding qualified candidates. How can companies use AI in ways that are both more inclusive and effective? They could focus much less on credentials and more on skills and aptitude. “We think competencies level the playing field,” said Katie Hall, CEO and founder of Claira, a workforce management platform powered by AI that measures workers’ competencies to improve hiring, engagement and employee retention. “Everyone everywhere has competencies. We think that the system has to change and be set up in such a way that we don’t make permanent mistakes with the AI revolution that’s coming.”Skills-focused hiring and career development is catching on across many industries. Among the reasons for this, according to recent Deloitte data: The majority of employees focus on team and project work that fall outside their job descriptions; more work is performed “across functional boundaries,” and adopting a skills-based approach gives organizations a 57% better chance at being “agile.”Claira takes this outlook a step further. Workers don’t only have everyday skills that are on conspicuous display when they carry out tasks. They have “invisible” ones as well, including, as defined by the Society for Human Resource Management, empathy and compassion, a sense of curiosity, and listening skills.“If you’re a musician or you like to cook in your free time, that means you like directions,” says Hall, offering an example of her own. “You like to do things in a specific order and you’re very rigorous about following protocols.” Katie Hall, founder and CEO of Claira (Company photo)Claira’s AI is built to identify these “invisible competencies,” as Hall calls them, that paint a more vivid picture of not only a candidate’s kaleidoscope of capabilities, but also those of employees already on a team.“If you can unlock each individual,” by considering all of their competencies, those visible and invisible, “then you have the opportunity to really maximize your whole workforce,” Hall says.Her company has accumulated data to quantify how much companies don’t do this. On average, employers are utilizing only 40% of their workforce’s potential, according to Claira research, reflecting slack of 60% that they could better maximize to cut costs—in large part because they’re unaware of their employees’ competencies. “There are a lot of opportunities to cut costs and create efficiency in HR,” said Hall. “We heard from one of our companies that they found someone internally who could do the things they had listed on a job posting, so they took the posting down and just used the person they already had on the team. What did that save? A hundred grand?”The way Claira works is it plugs into an organization’s HR software, which includes applicant-tracking systems, and creates from all the résumés and other items a “competency library that suits the business,” as Hall described it.“We have like 20,000 competencies in the back of our software,” said Hall, “things like ‘manage a team of engineers,’ ‘listen with empathy’ and many others, and we’ll tune the dataset.”Then, Claira onboards an organization’s employee base through a brief questionnaire. The AI selects competencies for the workers based on their answers. “We’re also translating the text that comes into competencies, which is part of the secret sauce,” Hall says. “We’re trying to make it really easy for customers to adopt the new way, and technology is what’s filling the gap and allowing us to meet them where they are.”With all this in place, Claira can also help an organization identify hard skills a current employee has that they just don’t utilize in their current roles. “We uncover that people may have taken a coding class,” says Hall. “So there are people working in a division of the business and their managers have no idea that they have coding skills.”If that could be realized, the employee could be positioned more advantageously, where their full suite of skills are leveraged. “And if you align people to their work better, they’re happier, right?” Hall said. “That’s a big retention metric, and we see about a 20% retention bump.”In fact, with this kind of program in place, a people manager might even realize some of their workers can become AI programmers—jobs that will be increasingly in demand going forward and will logically replace many outdated ones. “Think holistically,” advised Hall. “It’s not just people anymore. ChatGPT is part of your workforce. So is your hardware. You’re going to have to start training the models and managing your workforce in a way that includes both humans and machines together, so there will be a lot of new competencies emerging, like programming and maintaining the software, stuff like that.”She says further integration of AI is “inevitable,” no differently than any of the other tools and solutions adopted by companies through the years. But Hall also understands the skepticism and fear associated with AI’s rise in prominence. “Humans are funny. We’ve known this was coming for a long time; we’ve been talking about AI for years and it still surprised us,” Hall said. “We’re either going to do AI right or not, and that’s scary, but we have an opportunity right now to get it right.”Editor’s note: From Day One thanks our partner, Claira, for supporting this sponsor spotlight.Michael Stahl is a New York City-based freelance journalist, writer, and editor. You can read more of his work at MichaelStahlWrites.com, follow him on Twitter @MichaelRStahl, and order his first book, the autobiography of Major League Baseball pitcher Bartolo Colón, at Abrams Books.

Michael Stahl | June 19, 2023

The Other Caregiving Crisis: How Employers Can Help Workers With Their Hidden Responsibilities

While the pandemic revealed a crisis in childcare, it also exposed a parallel crisis in family caregiving for adults. One in five workers has responsibility for the care of one or more adults who are aging, ill, or have special needs, according to research by AARP. Yet many carry the burden in silence–more than half of these caregivers don’t tell their supervisors about it.Fortunately, that situation is changing. In a recent survey of 200 leaders in HR conducted by From Day One with support from AARP, 56% of the respondents said that workers are increasingly open with colleagues and managers about their caregiving responsibilities, while 60% said that their companies associate support for family caregivers with improving morale and strengthening a culture of belonging.“Before the pandemic, convincing employers to prioritize their support of working caregivers was an uphill battle,” said Tricia Sandiego, a senior advisor at AARP, in a From Day One webinar on the issue. But from the survey results, “we learned that there is an increase in awareness of this issue. Workers are talking about caregiving, and company leaders do realize and acknowledge that it’s important.” That said, there is still room for improvement: fewer than 15% of respondents said supporting family caregivers was a major priority at their companies.For Sandiego, this issue is personal. She is part of the so-called sandwich generation–she calls it the “panini generation”– which is caught caregiving for both a younger and an older generation.And she is far from alone. Sandiego noted that family caregivers are not just older workers. Rather, 50% of the 48 million caregivers in the U.S. are under the age of 50. About 25% of them are in the millennial generation, and already 6% of them are in Generation Z.Age is just one aspect of the diversity of caregivers. Despite the stereotype about caregivers being female, four in 10 caregivers are men. Lower-income workers tend to have heavier caregiving responsibilities, while shift workers and gig workers have less corporate support than full-time workers. Sandiego underscored that this diversity leads to a wide range of divides among the caregiver population and the need for different types of support.What Changes Can Companies Make?The good news is that there are many ways for companies to support their caregivers. These solutions are often affordable as well. Cheryl Kern, VP of diversity, equity, and inclusion (DEI) for the office-furniture maker MillerKnoll, underscored the importance of creating an open and transparent culture. “We want employees to feel confident that they can step forward and make it known to their leadership and management that they need support and resources.”Kern noted some of the resources MillerKnoll provides, such as advice on eldercare. Her team also helps remind caregivers of some of the policies the company already has in place around childcare and nanny support–both of which caregivers could find helpful. “We aim to help caregivers feel better equipped, better prepared, and more confident in order to do their caregiving role,” said Kern. MillerKnoll additionally leverages business resource groups to support their working caregivers.The full panel of leaders: top row fromleft, Cheryl Kern of MillerKnoll and Krista Brookman of Northwestern Mutual. Bottom row: Tricia Sandiego of AARP, Nyasia Sarfo of Microsoft, and moderator Ericka Sóuter (Image by From Day One)Nyasia Sarfo, a global culture and people experiences lead at Microsoft, echoed these sentiments, highlighting her company’s goal of creating a culture of inclusion and belonging. “We believe that your well-being isn’t extra, it’s essential.” The company aims to make this mission come to life by putting people first and reminding employees to prioritize their well-being by, for example, taking time off when they need it. Sarfo added that Microsoft supports employees by reminding them to use their vacation days and prioritize spending time with their family. “These practices did not just begin—they are really in the fabric of our culture as a whole,” Sarfo said.What makes supporting caregivers tricky, noted Krista Brookman, a senior director of DEI at Northwestern Mutual, is that becoming a caregiver is often unplanned. “It puts your life on another trajectory,” she asserted. That is why she believes it is critical to develop a workplace culture where employers help employees through stressful times with robust policies and practices.“Being a caregiver is unplanned and puts your life on another trajectory,” Brookman said. That is why Northwestern Mutual has developed policies and practices to support caregivers. “We made sure our caregiving responsibilities were broadly defined,” she said. That way, different types of caregivers with different roles are all equally supported. “Having that broader definition helps ensure that these policies fit within our diversity and inclusion efforts.”What Risks Do Companies Run by Ignoring These Needs?Sandiego believes that companies that avoid prioritizing the needs of employee caregivers might have issues finding and retaining top talent. “Companies that can acknowledge the needs of–and help support–working family caregivers will be ahead of the curve when it comes to their talent management strategy and being able to hold on to really good talent in your organization,” she said.Kern agreed with Sandiego, further emphasizing that ignoring the needs of caregivers could threaten the company’s inclusivity goals. In Kern’s opinion, the best way to go about ensuring that caregiver needs are met is by focusing on building the business case for supporting them. “The ROI for supporting caregivers is very clear, but there is much more work that remains,” said Kern.Top of this to-do list is ensuring buy-in at top management levels. Sarfo said she’s able to secure senior support by leveraging the power of storytelling. “We have a speaker series where employees can share the stories of what they are going through,” she said. “It’s about getting comfortable with being uncomfortable.”Kern notes that much of this power lies in the hands of employees themselves. “Influencing change is now bottom-up. Associates can voice the power they have as employees. That’s a wonderful way of getting leadership on board. And most leaders do want to listen,” she said.Editor’s note: AARP, who sponsored this webinar, is offering an Employee Caregiver Program Series. This series is an easy way to make your workplace more caregiver-inclusive via live, virtual programs that help employees balance their work and caregiving responsibilities. AARP has agreed to offer the caregiving program to members of the From Day One community free of charge. This is a unique opportunity. Learn more and apply by visiting Caregiving.FromDayOne.com.Riley Kaminer is a Miami-based journalist, researcher, and content strategist. As a freelance tech writer and researcher, he has profiled more than 400 of the world’s top entrepreneurs and investors. His work has been featured in publications including Forbes, the Times (UK), the Economist, and LatAm Investor.(Featured photo by Fred Froese/iStock by Getty Images)

Riley Kaminer | June 14, 2023